Student Technician
Job Description
Position Number:
67202445Title:
Student TechnicianFunctional Title:
Student TechnicianCategory Status:
14-Student Hourly, UGApplicant Search Category:
StudentUniversity Authorized FTE:
50Unit:
DIT-BSS-Community Support & Outreach (CSO)Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
Student Technician for the DIT Service Desk. Provide first-line technical support and assistance to end-users via phone, email, or in chat. Answer general university questions on the campus information line. Assist with user account management, including password resets and directory id activation. Troubleshoot issues related to DIT supported services such as eduroam and email. Educate users on basic technical procedures and self-help resources to encourage self-sufficiency. Log incoming incidents and requests, routing to the appropriate team when necessary.
Minimum Qualifications:
Education:
- Must be currently an enrolled/attending undergraduate student at the University of Maryland, College Park
Experience:
- Minimum to no experience.
Knowledge, Skills, and Abilities:
- Basic computer literacy.
- Excellent verbal and written communication skills.
- Strong critical thinking skills to be able to resolve issues quickly over the phone.
- Ability to work independently as well as part of a team.
Preferences:
Preferences:
- Any customer service experience, or IT experience.
- Available to work morning shifts.
- Familiarity with with both Apple and Windows operating systems.
- Fluency in a 2nd language (preferable Spanish).
Additional Information:
- DIT student positions offer promotional paths with increases.
- Contact itstudentwork@umd.edu for more information.
**This is an undergraduate student position only.
Posting Date:
06/07/2024Closing Date:
09/06/2024Open Until Filled
NoPhysical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.
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