Job Description

Lakeshore Operations Manager

Job ID 1680
May 31, 2024

Department: Academic and Student Affairs

Employee Group: Meet & Confer

Schedule: 40 hours/52 weeks, flexibility to cover evening/weekend events

Compensation: Grade 14, $59,000

Benefits: Full Time

Reports to: Executive Director of Lakeshore Campus

Posting Closes: June 14, 2024

SUMMARY
The lakeshore operations manager plays a vital role assisting the executive director in overseeing the daily operations and strategic initiatives of GRCC’s Lakeshore Campus. With a focus on student success, faculty support, and campus community engagement, the lakeshore operations manager collaborates closely with the executive director and various departments to ensure the campus functions efficiently and effectively. Additionally, the associate director will assist in developing and implementing emergency response protocols to ensure the safety and security of students, faculty, and staff.

A primary role of this position is to ensure a welcoming environment for current and prospective students and their families, where they will obtain accurate and timely information and support. The associate director will work closely with various campus wide departments to assist with the planning, scheduling, and coordination of enrollment and outreach activities, campus community engagement activities, as well as coordination of services necessary to support virtual and on-site student supports. This position also supports budget management; data collection, analysis, and reporting; and the development and documentation of customer service policies, processes, and procedures.

ESSENTIAL FUNCTIONS
● Assist in overseeing daily operations of the Lakeshore Campus, ensuring smooth functioning and adherence to college policies and procedures

● Collaborate with executive director to implement strategic goals, policies, and initiatives at the Lakeshore Campus

● Manage student services and support functions at the Lakeshore Campus, including admissions, registration, advising, and student activities

● Develop and implement emergency response protocols to ensure the safety and security of students, faculty, and staff as appropriate, and in collaboration with other stakeholders

● Coordinate academic programs and course offerings at the Lakeshore Campus, working closely with other GRCC schools to schedule classes and ensure curriculum alignment

● Implement marketing and recruitment strategies to attract and retain students at the Lakeshore Campus, working with the college’s marketing and communications team and student success division to promote programs and events

● Monitor budgetary expenditures and financial operations of the Lakeshore Campus, ensuring fiscal responsibility and compliance with budgetary policies

● In partnership with the institutional research office, collect and analyze data related to student enrollment, retention, and success rates, as well as feedback from stakeholders, to identify areas for improvement and to inform decision-making

● Utilize data-informed insights to develop and implement initiatives aimed at enhancing student outcomes and operational effectiveness at the Lakeshore Campus

● Participate in college committees and professional development activities to contribute to institutional effectiveness and personal growth

● Research, identify, recommend, and implement new, innovative technologies and strategies to increase student access and satisfaction, as well as to improve staff efficiency

● Participate in the development and implementation of the annual department plan and ensure the integration of GRCC’s mission, vision, and values into daily work

● Implement and oversee a survey system to regularly monitor the student and staff experience and overall satisfaction, respond to issues, and provide feedback to staff

● Demonstrate adaptability and willingness to work non-traditional hours to meet event objectives and support college programming

● Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

● Performs other related duties as assigned.

JOB SPECIFICATIONS
Education Credentials

● Bachelor’s degree in applicable field required

● Master’s degree in higher education or related field preferred

● Fluency in Spanish preferred

Work Experience
● 3-5 years of progressively responsible experience in educational administration, preferably in a community college setting
● Experience in managing programs, personnel, and budgets preferred
● Experience in student affairs, academic advising, or related areas preferred
● Experience in developing and implementing strategic initiatives to support student success preferred
● Experience in community outreach, partnership development, and/or engagement activities preferred

Skills
● Strong interpersonal skills and the ability to effectively collaborate with faculty, staff, students, and community stakeholders
● Ability to motivate others toward achieving institutional goals
● Demonstrated leadership ability, including experience supervising staff and leading teams
● Knowledge of higher education policies, procedures, and regulations
● Excellent communication skills, both written and verbal
● Strong organizational and problem-solving abilities
● Ability to adapt to changing environments and priorities

Physical Demands
● Ability to stand, sit, and walk for extended periods during campus events, meetings, and daily work routines
● Capable of lifting and carrying up to 25 pounds of equipment or materials for setup and teardown of campus events
● Capacity to travel between campus locations as needed for meetings, trainings, and events

Mental Demands
● Proficient in managing multiple tasks and priorities simultaneously in a dynamic educational environment
● Demonstrated ability to develop and maintain positive interpersonal relationships, motivate others, and work effectively as a member of a team
● Ability to provide exceptional customer service and to ensure staff and student employees also excel in this function
● Must demonstrate attention to detail, organizational skills, and problem-solving ability
● Ability to delegate work appropriately, set clear directions and goals, and manage staffing and office workflow
● Ability to plan and work independently and as a team member
● Must be punctual with a good attendance record and have the ability to accommodate a flexible work schedule
● Competence in fostering an inclusive and equitable campus environment that values diversity and promotes student success

Working Conditions
● GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
● Position is primarily office-based but may require occasional travel between campus locations for meetings and events
● Willing to work flexible hours to ensure smooth operation of the building and programs

NEXT STEPS / APPLICATION PROCESS
● Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

● Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments:
https://assessment.predictiveindex.com/bo/8MMT/_lakeshore_operations_manager 

HIRING PROCESS
GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment,
including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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