Santa Fe College (SF) has been recognized as one of the top-rated community colleges in the United States. Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity. SF enrolls over 16,000 students each semester, retains and completes over 60% of students every academic year, while over 10% transfer into the University system.

The Student Services Connector is an intricate part of the college’s recruitment and enrollment management efforts and serves as an extension of the admissions, records, financial aid, and advisement offices providing frontline services and assistance for new and prospective students at one or more of the college’s educational centers in person, online, or via telephone.

The Student Services Connector provides high level assistance with processes and procedures for admissions, records, and financial aid, as well as assistance with coordination of scheduling, testing, and other center services. This position works in collaboration with college departments and makes referrals as appropriate and helps to link students to resources. This position requires a thorough understanding of the application and enrollment processes and must posses an understanding of financial aid procedures and advisement principles. Extensive knowledge of college and community resources is also required. The Blount Center is looking for a Student Services Connector who will provide service excellence during evening hours of operation. 

• Receive visitors in person and respond to inquiries by telephone, email, and chat to assist students with application, enrollment, testing, and registration processes or other specific student support services regarding Admissions, Records, and Financial Aid.
• Provide assistance to students in completing required documents for enrollment and financial aid applications. 
• Provide technical support for students encountering registration issues.
• Provide immediate information and updates regarding inquiries about college events and processes.
• Provide direct administrative support and assistance pursuant to established guidelines and work collaboratively with college departments as needed determining when referral to another department is appropriate.
• Resolve routine issues and conduct referrals when resolution requires in-depth expertise from the specific service area at the college.
• Communicate, collaborate, and maintain relationships with internal and external community constituents. 
• Organize and facilitate meetings and special events, schedule and coordinate dates and times, venues, attendance, agendas, and facility arrangements.
• Provide support activities for the center such as answering telephones, assisting in the coordination of special events, or conducting outreach.
• Monitor, reconcile, and assist with fiscal administration for the department including, but not limited to, budgets, funding, purchase orders, Pcards, grants, and/or contracts.
• Prepare special reports, summaries or replies to inquiries by compiling data and statistics from various departmental resources.
• Manage and update program websites and publications with the most current, accurate and timely information.
• Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Provide service excellence through courteous, informed, accessible, approachable and professional engagement.
• Perform other duties as assigned.

Required: Associate degree and two years of related work experience or a combination of completed education and/or work experience equal to four years.
Additional Requirements: A criminal background check will be conducted.

• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Ability to work in a multi-cultural environment.
• Results Orientation – proven ability to set and exceed established targets.        
• Organization & Time Management – able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.
• Adaptability to Change – able to be flexible and supportive, and able to positively and proactively assimilate change in rapid growth environment.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. http://www.sfcollege.edu/eaeo/
 

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions.

Preference will be given to eligible veterans and spouses of veterans.