The Department of Psychiatry and Behavioral Sciences is seeking a CO Medical Office Coordinator to coordinate activities and provide secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. Interacts with patients, patients’ family members, referring physicians, and third-party carriers with regard to patient-related issues. Works with others in a team environment.

Specific Duties & Responsibilities

• Coordinates a multi-faceted clinical/research office.
• Assists patients, referring physicians, and third-party carriers to resolve patient-related issues. Researches and prepares specialized reports and budgets.
• Schedules patients for laboratory tests, medical examinations, and consultations.
• Acquires medical/psychiatric records of patients.
• Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Types routine correspondence and reports from dictation or handwritten copy using personal computer.
• Transcribes machine dictated medical reports and other documentation using medical terminology.
• Performs data entry of consult questionnaires.
• Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
• Answer telephone, screens callers, relays messages, and greets visitors.
• Maintains calendar, schedules appointments and meeting rooms.
• Review, sort, and file mail; locate material from files.
• Assists with making routine travel and accommodation arrangements.
• Coordinates the servicing of office equipment.
• Operates computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
• Completes various request forms for office supplies and equipment as directed.
• Performs miscellaneous related duties as assigned.
• Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.

Special Knowledge, Skills, & Abilities

• Ability to work independently.

• Attention to detail and good proofreading skills.

• Excellent communication skills both written and oral.

• Excellent organizational skills requires balancing multiple assignments.

• Ability to interact effectively with individuals at all levels and from diverse cultures.

• Clinical sensitivity required.

• Knowledge of medical terminology.

• Experience in the Johns Hopkins system strongly preferred.

Physical Requirements 

• Able to sit in a normal seated position for extended periods.

• Able to reach by extending hand(s) or arm(s) in any direction.

• Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.

• Communication skills using the spoken word.

• Ability to see within normal parameters.

• Ability to hear within normal range.

• High School Diploma or graduation equivalent.
• Two years administrative experience.
• Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

Classified Title: Medical Office Coordinator 
Job Posting Title (Working Title): CO Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($44,107 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday 8:30am - 5:00pm 
Exempt Status: Non-Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: ​​​​​​​SOM Psy General Psychiatry  
Personnel area: School of Medicine