We are seeking a Patient Service Coordinator (PSC) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience at Johns Hopkins at GBMC. The PSC will maintain accurate information on each patient to facilitate the patient encounter and use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. The PSC works with others in a team environment.

Specific Duties & Responsibilities

• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and /or verifies patient’s demographic data by phone or in person.
• Confirm appointments by telephone and/or mail.
• Fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients’ health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database.
• Assist patients or family members with completion of medical insurance forms.
• Inform patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Answer phones and provide routine information to callers.
• Perform administrative tasks for hospital admission so that the patient may go directly to the floor.

• Review patient charges and extracts chargeable items.
  
• Collect time of service payments, issue receipts, and prepare cash settlement records.
• Assign diagnostic and procedures codes to charge vouchers for computer input.
• Enter patient charges into computer system.
• Discuss patient charges with patients and/or patients’ families.
• Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made.
• Prepare statement of charges and reviews with patient.
• Assist with basic insurance and third-party queries and explain payment policies.
• Other duties as assigned.

• High School Diploma or graduation equivalent
• One year work experience in customer service.

• Two years related work experience
• Knowledge of medical insurance coverage
• Medical terminology, and basic computer skills

Classified Title: Patient Service Coordinator 
Job Posting Title (Working Title): Patient Service Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30am - 5:00pm 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​SOM DOM Cardiology  
Personnel area: School of Medicine