All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

 

Working Title:

Integrated Service Specialist

 

Institution:

North Hennepin Community College Customer Svcs Specialist Sr

 

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

 

City:

Brooklyn Park

 

FLSA:

Non Job Exempt

 

Full Time / Part Time:

Full time

 

Employment Condition:

Classified - Temporary (Fixed Term)

 

Salary Range:

$21.90 - $31.21

 

Job Description

This position is the front facing first point of contact to provide detailed procedural information and assistance to internal and external customers while providing friendly, accurate, and timely information on issues related to Financial Aid, Records and Registration, student accounts, general college knowledge, Admissions and Accounting and Fees.  This includes lead administrative and processing duties in said areas.  All functions performed while acting as liaisons to Student Affairs and Academic Affairs, through face-to-face, telephone, email, and chat interactions.

 

Minimum Qualifications

• English sufficient to answer diverse questions and/or refer customers to appropriate assistance.
• Experience working in a database, sufficient to perform the duties of the position.
• Customer Service skills sufficient to interact with others (common courtesy, tact, interest in positive problem resolution, empathy and logical organization of ideas).
• Proficiency using Microsoft Office products or equivalent software, sufficient to produce memos and correspondence in an efficient and timely manner.
• Data entry skills sufficient to read, receive and review source documents, compare documents to database information and edit, code, and correct as identified.

 

Preferred Qualification 

• Experience working in higher education or a community college setting.
• Experience with a CRM software like EAB Navigate and Campus Management
• Experience with ISRS and/or Perceptive Content
• Knowledge of or experience in some or all of the following: Admission, Financial Aid, Registration and Records processes and procedures.
• Ability to work, multitask and prioritize in a fast-paced environment.
• Ability to work with diverse populations.
• Maintain the confidentiality of private information according to law, rules, policies and procedures
• Research a variety of topics and summarize information into clear and concise answers.

 

Work Shift

Monday, Wednesday, Thursday and Friday: 8:00 am - 4:30 pm

Tuesday: 9:30 am - 6:00 pm

 

Some nights and weekends may be required.

 

Telework

Opportunity for some telework based on the department's needs.

 

About

Why Choose NHCC?

Choose to work at North Hennepin Community College (NHCC) and you will be joining a vibrant, and diverse professional community who believe in the power of education to change lives. NHCC welcomes their students and values their employees.

About the College:
NHCC has a rich tradition of excellence in teaching and learning. Founded in 1966, the college is a respected, thriving comprehensive community college with a strong history of liberal arts education and career programs. NHCC is one of the largest and most diverse community colleges in the state of Minnesota. NHCC is a member of Minnesota State which is the fourth-largest system of two-year colleges and four-year universities in the nation.

Offering more than 70 academic programs to over 10,000 students NHCC prepares students to transfer or for immediate entry into the workforce. The thriving campus is also home to more than 25 clubs and organizations supporting a largely part-time student body with co-curricular and recreational activities.

Join our NHCC community and help us create opportunities for students to reach their academic goals, succeed in their chosen professions, and make a difference in the world.

 

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc.  We promote the health and well-being of our employees and take work/life balance seriously.

 

Desired Start Date:

09-30-2024

 

Position End Date:

06-30-2025

 

Open Date:

08-23-2024

 

Close Date:

09-02-2024

 

Posting Contact Name:

Michelle Lynn Kiffmeyer

 

Posting Contact Email:

wd2373ys@minnstate.edu