Assistant Director for Enrollment & Operational Services Enrollment Services - Services Center
Job Description
Assistant Director for Enrollment & Operational Services
Enrollment Services - Services Center
Rose Hill, Lincoln Center, Westchester
Fordham University
Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841 Fordham enrolls more than 16,000\ undergraduate and graduate students in its 9 Colleges and Schools.
- Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
- We offer tuition remission for employees and their dependents
- A generous employer match towards a 403(b) retirement plan.
- As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
- As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.
- University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to
help employees and family members address a variety of personal, family, life, and work-related issues.
Hybrid Policy:
Please review the Hybrid Policy here.
https://www.fordham.edu/human-resources/policies-guides-and-agreements/hybridremote-work-policy-for-administrators/
Position Summary
Reporting to the Director of Enrollment, the Assistant Director of Enrollment
& Operational Services supports enrollment customer service initiatives,
including the management of the Enrollment Group Call Center.
The position is responsible for developing operational procedures; monitoring
the interaction of staff with constituents to ensure excellent customer
service; generating, distributing, and analyzing customer service-related
analytics; and managing FERPA compliance.
This position requires travel to both campuses and requires occasional evening
and weekend hours.
Essential Functions
∙ Manages the Enrollment Group Call Center, including oversight of
customer interactions and operational procedures
∙ Monitors and reviews staff interaction with constituents to ensure excellent
customer service.
∙ Generates, distributes, and analyzes customer service analytics from Call
Center operations.
∙ Collaborates with other Enrollment Group managers to ensure the
∙ Enrollment Services staff has the necessary information needed to provide
quality customer service.
∙ Coordinates with other Enrollment Group managers to identify modules
∙ for training, conducts meetings/training, and maintains the training
∙ materials for staff and new initiatives.
∙ Assists the Director of Enrollment Services and the Director of Enrollment
Operations & Quality Assurance in the management and tasks for their
respective offices.
Essential Functions Note
This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities
Supervises the work of other Fordham employees who are individual
contributors. Responsible for hiring, training and developing, managing
performance and administering corrective action. Has significant input in
compensation decisions.
Additional Functions
∙ Assists with the processing of daily banking reports and payments.
∙ Serves as the Enrollment Services representative on committees, as well
as the user representative for implementation of new technologies.
∙ Assists with the testing of all university data system upgrades.
∙ Processes all paperwork/workflow for on-boarding and off-boarding of full-
time and part-time employees in Enrollment Services, Enrollment
Operations, and Academic Records.
∙ Orders supplies and processes check requests.
Required Qualifications: Education and Experience
∙ Bachelor’s Degree
∙ Minimum of two years’ professional experience in student financial
services or related professional experience in higher education
∙ Minimum of one year of experience managing others
Required Qualifications: Knowledge and Skills
∙ Demonstrated strong interpersonal, communication and organizational
skills
∙ Basic quantitative and analytical acumen and skills to read and synthesize
information within compressed time frames
∙ Intermediate level knowledge of Microsoft Office applications
∙ Adept at public speaking
∙ Successful candidates should have a knowledge of and commitment to
the goals of Jesuit Education.
Minimum Starting Salary: $62,400
Maximum Starting Salary: $64,000
Note: Salary is commensurate with qualifications, experience, and skills.
START DATE: ASAP
APPLY HERE: https://careers.fordham.edu/postings/7110
ABOUT FORDHAM
Founded in 1841, Fordham is the Jesuit University of New York, offering an
exceptional education distinguished by the Jesuit tradition to more than 16,000
students in its 9 colleges and schools. It has residential campuses in the Bronx
and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center
Biological Field Station in Armonk, N.Y., and the London Centre in the United
Kingdom.
Fordham University is committed to excellence through diversity and
welcomes candidates of all backgrounds.
Fordham is an Equal Opportunity Employer – Veterans/Disabled and other
protected categories
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